A One–Hour Response Time Guarantee
Each support request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or email requires additional assistance from a sysadmin, we will timely forward it and leave a comment to notify you that your issue is being examined. If you take advantage of our Administration Services package, all of the server management services included there will be executed at a time that is convenient for you.
A Top–Class Technical Support Service
- We will be available to you round–the–clock to reply to any questions that you may have pertaining to our Web Site Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated server. If you also need assistance with server management procedures, you can make use of our Administration Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation services.
A User–Friendly Help Area
Each Linux dedicated hosting server includes our free Web Site Control Panel, which sports an integrated knowledge base and a selection of how–to video tutorials. Whenever you require help while working with the Web Site Control Panel, just click the Help or Videos buttons in the top right corner.