The accessibility to the customer and technical support that a web hosting company provides will tell you a lot about the services they offer as well. When you're allowed to use only e-mails and / or tickets, you have most likely found some reseller not the hosting supplier. When this is the case, you'll probably have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication regularly or they may need to consult with the true web hosting company for extra assistance. When the supplier offers you various options for communication with fast response time that are available at any moment, they're almost certainly the top provider, not a reseller. So you will enjoy prompt assistance and top-notch support since they'll have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally better to be able to contact your hosting company directly by using your favourite method of communication.

24/7 Customer Support in Web Hosting

We acknowledge the significance of getting assistance promptly, so our web hosting services include 24/7 support along with various means of contact. If you don't have an account yet, you can give us a call or come on our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service which you cannot use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. In contrast to the majority of providers out there, we respond to all the tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to receive quick help, particularly when your website is not running efficiently for some reason. All of our semi-dedicated hosting feature 24/7 customer and tech support, thus if something comes up, you will be able to use plenty of methods to contact us - phone line with a few local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic issues, which means that if you don't have an account yet, for instance, you'll be able to get additional information about our services, or we will assist you with less complicated tech problems. The other two methods are for strictly tech issues or anything that is more time-consuming since it's more convenient to follow the correspondence between you and our support crew. The guaranteed maximum response time for them is only 1 hour, the actual one - 15-20 min, so you won't have to wait for a whole day so as to get support like you may have to do when using the services of various other service providers.

24/7 Customer Support in VPS

When using our VPS, you won't ever need to wait for more than 1 hour so as to get help for any type of issue that you may experience regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the tickets which you open from your billing Control Panel or email messages which you send to our tech support team. In addition, we have local phone numbers in a couple of countries around the world plus a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the different means of communication, so regardless what your question or problem is, there's always someone to help you out promptly. In the event that you need assistance with third-party software, which you cannot install or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Hosting

We know how important it is to receive well-timed support in general, let alone when you operate a whole server, that's why each dedicated server that we provide features 24/7 support with 1-hour answer time warranty whatever the situation. This service is totally free for all the problems with your server or the software that was installed by our administrators during the setup, so you can contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing area or you could send an email, and the actual answer time for either rarely surpasses thirty minutes as we have admins available 24 / 7. If you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you may employ our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server plan from the billing Control Panel.