In case you have ever had a web hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for some things it's better to talk to a live person over the phone than to exchange tickets or email messages. If you'd like to learn more about a particular service before you buy it or if something small needs to be made, for instance, it will be easier and a lot faster to do it live. If you're able to get in touch with representatives over the phone, it's very likely that you are working with a real web hosting supplier, not a reseller. The level of support that you'll get over the phone may differ between different providers - from common matters to professional technical support. Typically most of the providers offer pre-sales assistance and first level telephone support, while more complicated tech matters are managed through e-mail or tickets.

Phone Support in Web Hosting

Because we have live phone support 14 hrs a day, you'll be able to call us and talk to our customer support agents to find out more about all web hosting that we offer and make sure that our servers match the system requirements for your websites before you purchase anything. For your benefit, we now have telephone numbers on as many as 3 different continents and you can call the one closer to you - in the United States of America, Great Britain or Australia. If you're already a customer, you can phone us about general and billing issues, or even about some tech issues. In case the trouble is strictly technical or it needs more time to analyze, you should go through our ticketing system, which will enable both you and our tech support crew to keep track of the information supplied by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we provide feature real-time phone support for fourteen hours daily. In case you wonder which plan is suitable for your websites, you want to find out more about a package's features or you're looking for any other info on our solutions, you're able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will help you. If you currently have an account, you're able to get in touch with us about general and sales issues, although we are usually able to help with many tech issues as well. For strictly technical problems you will need to use our built-in ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option if the problem requires extra time to be resolved or it has to be escalated to our system administrators.