One-Hour Response Guarantee in Web Hosting
If you’re using any of our web hosting and you have a question or stumble upon some difficulty, you can contact us 24-7-365 by submitting a technical support ticket or by sending an email and we promise that you’ll obtain an answer in less than sixty minutes. If the issue can be resolved, we’ll do it before we reply to you, while if there is something that you have to do on your end, we’ll provide you with all the required info – what possible solutions to try out, what settings to check, and so on. Normally, you will receive an answer within no more than thirty minutes, which implies that waiting for hours or even for more than a day to get support is something impossible. Our 60-minute response guarantee applies to any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support staff reps are available all the time and they will respond to any support ticket that you send from the web hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you have a generic query relating to your semi-dedicated server or you run into some challenge and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week, 365 days a year to take care of any technical, general or billing issue. If you contact us about anything that’s within our capabilities, we will sort it out before we reply, which means that you will not have to wait for hours or days while the problem continues. If there’s something that you need to do on your end, we will supply you with the necessary information – what workable solutions to try out, what actions to take, etc.