A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It is an efficient method to get some info about the website hosting services or have some problem resolved because you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the low possibility of errors when you exchange info like usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you are able to do something different while the representative examines the issue involved. Furthermore, you are able to join a live chat room from any computer which is connected to the Internet, avoiding the telephone charges that you will need to pay if you're calling to a different country.

Live Chat Support in Web Hosting

As we believe that a great number of problems are usually resolved when you chat with a live person, we offer a live chat service for all of our potential and active clients. The chat is available every single day and our customer care representatives will assist you with a number of questions and troubles. If you are not our client yet, you're able to find out more about our web hosting packages and the website hosting platform in general to make sure that your websites will run properly on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with any of our services, you'll be able to join us on the live chat and we will provide you with the needed information or assist you to troubleshoot the issue. You will need to open a trouble ticket for some troubles which need longer time or the assistance of a sysadmin, still for a number of basic issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is accessible every day, even on holidays and weekends. It's one of the best ways to find out more information about our semi-dedicated hosting if you do not have an account yet or to have some issue resolved in case you're a client and our customer care representatives will assist you quickly regardless of the time of the day you join our chat. In case you wonder which package is better for your sites, if you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or if you've got problems installing an e-mail account on your computer system, you will be able to contact us and we'll supply you with the required details quickly. Our live chat is online even after our phone lines go off for the day, therefore when you have an account here, you can be sure that you will always get prompt assistance with any question or trouble that pops up.