If you have bought a web hosting plan and you have certain queries with regards to a specific function/feature, or if you’ve faced some difficulty and you require support, you should be able to get in touch with the respective help desk support staff. All web hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because of the fact that the best way to fix an issue most often is to post a ticket. This communication method makes the responses exchanged by both sides simple to track and allows the technical support staff representatives to escalate the situation if, for instance, an administrator must intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you need to use no less than 2 different accounts to contact the customer service staff and to actually administer the hosting space. Constantly switching between the accounts could be a burden, not to mention the fact that it requires a lot of time for the vast majority of web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst you’re browsing your files or customizing various settings. The ticketing system is being strictly monitored 24/7 by our technical support team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info in regard to any technical or billing problem. Besides, you can read a number of educative articles, which will help you fix the most commonly encountered predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, which means that you won’t need a separate support platform to contact our technical support team – you can do it on the spot in case you run into an obstacle. Posting a new ticket requires several clicks and tracking down an older one is equally simple. Using our intelligent search filter, you can quickly track down any ticket that you’ve already submitted. You can submit a ticket at any particular time since our customer service team members are available to you 24-7-365 and respond in no more than sixty minutes, although it seldom takes that much to get a reply. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to use two or more platforms to resolve a simple issue.