Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst you’re browsing your files or customizing various settings. The ticketing system is being strictly monitored 24/7 by our technical support team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info in regard to any technical or billing problem. Besides, you can read a number of educative articles, which will help you fix the most commonly encountered predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, which means that you won’t need a separate support platform to contact our technical support team – you can do it on the spot in case you run into an obstacle. Posting a new ticket requires several clicks and tracking down an older one is equally simple. Using our intelligent search filter, you can quickly track down any ticket that you’ve already submitted. You can submit a ticket at any particular time since our customer service team members are available to you 24-7-365 and respond in no more than sixty minutes, although it seldom takes that much to get a reply. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to use two or more platforms to resolve a simple issue.