In spite of the fact that the web hosting service offered by the different companies is relatively the same, every provider has got a personalized platform with its own modifications and ways to carry out specific tasks. This is the reason why, a comprehensive knowledge base would be stunningly useful both for people with little or no prior experience and for technically capable individuals who will sooner or later find out how given operations are done, but will lose valuable time in the process. The aim of such a knowledge base is to make the service fast and easy to use, sparing users lots of time and efforts. The consequence is more satisfied customers, since they can quickly find the info they need, and significantly less work for the customer service team members, because usually most of the questions and issues that clients have got are already outlined in the knowledge base. Given that the articles are professionally written and encompass more topics, you’ll be able to get to know more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Web Hosting

If you have bought your first web hosting package through our company or have migrated your site over to us, you’ll get used to our platform and our created-developed Hepsia Control Panel in a jiffy due to the fact that we have prepared a substantial knowledge base where you can find all the info that you could ever need – both general info regarding the hosting service as a whole and more specific info about the separate functions that you can make use of and the problems that you can encounter. The articles are located in 2 places. The entire article collection can be accessed through the Control Panel’s Help section. You can read relevant articles about the different features in every Control Panel section as well. You can find out how to accomplish virtually everything, from creating an .htaccess config file to administering a mailing list, and all the articles offer comprehensive guides, so you will never get lost due to an ambiguous text. Certainly, if you confront a more specific obstacle and you do not find a solution in our knowledge base, you can touch base with our customer care staff members 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled a comprehensive online knowledge base for all our current and prospective customers, so in case you buy a semi-dedicated server plan from us, you will be able to find any information that you’re searching for at any moment. We have a ton of educational help articles, which will help you understand better what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two examples. Our detailed manuals will help you do anything you want – extract files from an archive, import a database, redirect a domain, etc. Additionally, we’ve also got troubleshooting guidelines, which will allow you to find out what precipitates a given problem and the possible solutions for it. If you’re not able to send e-mails or your domain opens a 500 Internal Server Error message, for example, you can examine our knowledge base and rectify the issue instantly. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.