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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A popup will appear. It offers thorough info about all the operations that you can carry out on the given page. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide library of how-to videos illustrating how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, have a glimpse at our comprehensive Frequently Asked Questions section, which contains questions asked by real persons and offers practical solutions. We regulary "revamp" our FAQ database with new articles in order to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can contact our excellent team of technical support engineers available 24/7 and eager to assist you with any problem. Each trouble ticket you open will be replied to in less than one hour (the average support ticket response time being approximately 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 196810

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com